Refund policy
RETURNS & REFUND POLICY
Thank you for shopping at www.thegirox.com. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
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Eligibility for Returns & Refunds
Products must be returned within 14 days of delivery and items must be unused, in their original packaging, and in the same condition as received. A Proof of purchase (order number or receipt) is required.
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How to Initiate a Return
To request a return, follow these steps:
Contact Us– Email info@thegirox.com
Provide Details which must Include your order number, product details, and reason for return.
Wait for Approval – We will review your request and provide return instructions if approved.
Ship the Item – Send the product to the address provided below (customer will be responsible for return shipping cost.
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Refund Process
Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 10 business days.
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Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately (within 7 days of delivery) with photos or video proof of the defect. We will arrange a replacement or refund at no extra cost.
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Late or Missing Refunds
If you haven’t received your refund within the expected timeframe: Check your bank account again (some processing times vary). Contact your credit card company or payment provider. If the issue persists, email us at info@thegirox.com
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Contact Us
For any questions about returns or refunds, please contact:
📧 Email: info@thegirox.com